Shulin Lan, Hao Zhang, Ray Y. Zhong, George Q. Huang. A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process. Industrial Management and Data Systems, 116(5):1024-1042, 2016. [doi]
@article{LanZZH16,
title = {A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process},
author = {Shulin Lan and Hao Zhang and Ray Y. Zhong and George Q. Huang},
year = {2016},
doi = {10.1108/IMDS-09-2015-0389},
url = {http://dx.doi.org/10.1108/IMDS-09-2015-0389},
researchr = {https://researchr.org/publication/LanZZH16},
cites = {0},
citedby = {0},
journal = {Industrial Management and Data Systems},
volume = {116},
number = {5},
pages = {1024-1042},
}