Trust as a Situated User State in Social LLM-Based Chatbots: A Longitudinal Study of Snapchat's My AI

Annie Landerberg, Kari Flatmo, Alan Said. Trust as a Situated User State in Social LLM-Based Chatbots: A Longitudinal Study of Snapchat's My AI. In Proceedings of the 34th ACM Conference on User Modeling, Adaptation and Personalization, UMAP 2026, Gothenburg, Sweden, June 8-11, 2026. pages 440-444, ACM, 2026. [doi]

Authors

Annie Landerberg

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Kari Flatmo

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Alan Said

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