A comparison of Magal s service quality instrument with SERVPERF

Hollis T. Landrum, Victor R. Prybutok, Xiaoni Zhang. A comparison of Magal s service quality instrument with SERVPERF. Information & Management, 44(1):104-113, 2007. [doi]

Authors

Hollis T. Landrum

This author has not been identified. Look up 'Hollis T. Landrum' in Google

Victor R. Prybutok

This author has not been identified. Look up 'Victor R. Prybutok' in Google

Xiaoni Zhang

This author has not been identified. Look up 'Xiaoni Zhang' in Google