Betsy Layman. Using a ten step plan to provide outstanding customer service. In Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001. pages 80-82, ACM, 2001. [doi]
@inproceedings{Layman01,
title = {Using a ten step plan to provide outstanding customer service},
author = {Betsy Layman},
year = {2001},
doi = {10.1145/500956.500977},
url = {http://doi.acm.org/10.1145/500956.500977},
researchr = {https://researchr.org/publication/Layman01},
cites = {0},
citedby = {0},
pages = {80-82},
booktitle = {Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001},
publisher = {ACM},
isbn = {1-58113-665-X},
}