How to assess organizational and strategic impacts of customer relationship management: A multi-perspective performance evaluation method

Cristina Ledro, Anna Nosella, Andrea Vinelli. How to assess organizational and strategic impacts of customer relationship management: A multi-perspective performance evaluation method. Expert Syst. Appl., 199:117024, 2022. [doi]

Authors

Cristina Ledro

This author has not been identified. Look up 'Cristina Ledro' in Google

Anna Nosella

This author has not been identified. Look up 'Anna Nosella' in Google

Andrea Vinelli

This author has not been identified. Look up 'Andrea Vinelli' in Google