Thomas Yew Sing Lee. The effect of workers with different capabilities on customer delay. Computers & OR, 31(3):359-381, 2004. [doi]
@article{Lee04-10, title = {The effect of workers with different capabilities on customer delay}, author = {Thomas Yew Sing Lee}, year = {2004}, doi = {10.1016/S0305-0548(02)00196-X}, url = {http://dx.doi.org/10.1016/S0305-0548(02)00196-X}, researchr = {https://researchr.org/publication/Lee04-10}, cites = {0}, citedby = {0}, journal = {Computers & OR}, volume = {31}, number = {3}, pages = {359-381}, }