The effect of workers with different capabilities on customer delay

Thomas Yew Sing Lee. The effect of workers with different capabilities on customer delay. Computers & OR, 31(3):359-381, 2004. [doi]

@article{Lee04-10,
  title = {The effect of workers with different capabilities on customer delay},
  author = {Thomas Yew Sing Lee},
  year = {2004},
  doi = {10.1016/S0305-0548(02)00196-X},
  url = {http://dx.doi.org/10.1016/S0305-0548(02)00196-X},
  researchr = {https://researchr.org/publication/Lee04-10},
  cites = {0},
  citedby = {0},
  journal = {Computers & OR},
  volume = {31},
  number = {3},
  pages = {359-381},
}