Yuan-Jen Lee. Service Quality, Customer Satisfaction and Behavioral Intention in Shanghai Hospital Choice during the COVID-19 Pandemic. In IMMS 2021: 4th International Conference on Information Management and Management Science, Chengdu, China, August 27 - 29, 2021. pages 202-208, ACM, 2021. [doi]
@inproceedings{Lee21-83,
title = {Service Quality, Customer Satisfaction and Behavioral Intention in Shanghai Hospital Choice during the COVID-19 Pandemic},
author = {Yuan-Jen Lee},
year = {2021},
doi = {10.1145/3485190.3485222},
url = {https://doi.org/10.1145/3485190.3485222},
researchr = {https://researchr.org/publication/Lee21-83},
cites = {0},
citedby = {0},
pages = {202-208},
booktitle = {IMMS 2021: 4th International Conference on Information Management and Management Science, Chengdu, China, August 27 - 29, 2021},
publisher = {ACM},
isbn = {978-1-4503-8427-8},
}