An Evaluation Model of E-service Quality by Applying Hierarchical Fuzzy TOPSIS Method

Chih-Cheng Lee, Chi Chiang, Chen-Tung Chen. An Evaluation Model of E-service Quality by Applying Hierarchical Fuzzy TOPSIS Method. IJEBM, 10(1):38-49, 2012. [doi]

Authors

Chih-Cheng Lee

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Chi Chiang

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Chen-Tung Chen

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