An integrated framework for continuous improvement on user satisfaction of information systems

Ying-Lien Lee, Sheue-Ling Hwang, Eric Min-Yang Wang. An integrated framework for continuous improvement on user satisfaction of information systems. Industrial Management and Data Systems, 106(4):581-595, 2006. [doi]

Authors

Ying-Lien Lee

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Sheue-Ling Hwang

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Eric Min-Yang Wang

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