The classification and strategic management of services in e-commerce: Development of service taxonomy based on customer perception

Sungjoo Lee, Yongtae Park. The classification and strategic management of services in e-commerce: Development of service taxonomy based on customer perception. Expert Syst. Appl., 36(6):9618-9624, 2009. [doi]

Authors

Sungjoo Lee

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Yongtae Park

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