Gene M. Leganza. Service Level Management in a Complex CICS Environment. In George W. Dodson, J. William Mullen, Linda J. Carroll, Dave Parker, Carole Arruda Reed, Harry Zimmer, Carolyn Hanna, Doug McBride, Bob Miller, Dave Thorn, Ellen E. Robertson, Bob Bishop, Ellen M. Friedman, Chuck Hopf, Jerry L. Rosenberg, John P. Pilch, editors, 15th International Computer Measurement Group Conference, Reno, Nevada, USA, December 11-15, 1989, Proceedings. pages 444-450, Computer Measurement Group, 1989.