George Lepouras, Costas Vassilakis, Constantin Halatsis, Panagiotis Georgiadis. Domain expert user development: the smartgov approach. Communications of the ACM, 50(9):79-83, 2007. [doi]
@article{LepourasVHG07,
title = {Domain expert user development: the smartgov approach},
author = {George Lepouras and Costas Vassilakis and Constantin Halatsis and Panagiotis Georgiadis},
year = {2007},
doi = {10.1145/1284621.1284623},
url = {http://doi.acm.org/10.1145/1284621.1284623},
tags = {systematic-approach},
researchr = {https://researchr.org/publication/LepourasVHG07},
cites = {0},
citedby = {0},
journal = {Communications of the ACM},
volume = {50},
number = {9},
pages = {79-83},
}