David Lewis. A Review of Approaches to Developing Service Management Systems. J. Network Syst. Manage., 8(2):141-156, 2000. [doi]
@article{Lewis00:1,
title = {A Review of Approaches to Developing Service Management Systems},
author = {David Lewis},
year = {2000},
url = {http://www.cstp.umkc.edu/jnsm/vols/vol08_abs/08-2-lewis.html},
tags = {reviewing, systematic-approach, systematic review},
researchr = {https://researchr.org/publication/Lewis00%3A1},
cites = {0},
citedby = {0},
journal = {J. Network Syst. Manage.},
volume = {8},
number = {2},
pages = {141-156},
}