Ying Li, Kaan Katircioglu. Measuring and Applying Service Request Effort Data in Application Management Services. In 2013 IEEE International Conference on Services Computing, Santa Clara, CA, USA, June 28 - July 3, 2013. pages 352-359, IEEE, 2013. [doi]
@inproceedings{LiK13-12,
title = {Measuring and Applying Service Request Effort Data in Application Management Services},
author = {Ying Li and Kaan Katircioglu},
year = {2013},
doi = {10.1109/SCC.2013.64},
url = {http://doi.ieeecomputersociety.org/10.1109/SCC.2013.64},
researchr = {https://researchr.org/publication/LiK13-12},
cites = {0},
citedby = {0},
pages = {352-359},
booktitle = {2013 IEEE International Conference on Services Computing, Santa Clara, CA, USA, June 28 - July 3, 2013},
publisher = {IEEE},
}