Bingguang Li, Michael W. Riley, Chang-tseh Hsieh. Assessing customer satisfaction in parcel delivery industry: an empirical study among university customers. IJSS, 1(2):172-192, 2004. [doi]
@article{LiRH04,
title = {Assessing customer satisfaction in parcel delivery industry: an empirical study among university customers},
author = {Bingguang Li and Michael W. Riley and Chang-tseh Hsieh},
year = {2004},
doi = {10.1504/IJSS.2004.005695},
url = {http://dx.doi.org/10.1504/IJSS.2004.005695},
tags = {empirical},
researchr = {https://researchr.org/publication/LiRH04},
cites = {0},
citedby = {0},
journal = {IJSS},
volume = {1},
number = {2},
pages = {172-192},
}