Jing Li, Xin Xu, Qiang Li. Walking Customers from Business to Friend Relationships: A Dynamic Process Approach in a Live Chat Context. In Jan Pries-Heje, Sudha Ram, Michael Rosemann, editors, Proceedings of the International Conference on Information Systems - Bridging the Internet of People, Data, and Things, ICIS 2018, San Francisco, CA, USA, December 13-16, 2018. Association for Information Systems, 2018. [doi]
@inproceedings{LiXL18-1,
title = {Walking Customers from Business to Friend Relationships: A Dynamic Process Approach in a Live Chat Context},
author = {Jing Li and Xin Xu and Qiang Li},
year = {2018},
url = {https://aisel.aisnet.org/icis2018/ebusiness/Presentations/1},
researchr = {https://researchr.org/publication/LiXL18-1},
cites = {0},
citedby = {0},
booktitle = {Proceedings of the International Conference on Information Systems - Bridging the Internet of People, Data, and Things, ICIS 2018, San Francisco, CA, USA, December 13-16, 2018},
editor = {Jan Pries-Heje and Sudha Ram and Michael Rosemann},
publisher = {Association for Information Systems},
}