Xinghua Liang, Yingwei Yu, Diego Socolinsky, Tianyi Mao, Carlos Rojas, Alex Goryainov, Fang Wang, Xin Chen. An End-to-End Solution for Net Promoter Score Estimation and Explanation from Social Media Using Natural Language Processing. In Antonio J. Tallón-Ballesteros, Raquel Beltran-Barba, editors, Fuzzy Systems and Data Mining IX - Proceedings of FSDM 2023, Hybrid Event, Chongqing, China, 10-13 November 2023. Volume 378 of Frontiers in Artificial Intelligence and Applications, pages 54-66, IOS Press, 2023. [doi]
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