Chien-Hsiang Liao, HsiuJu Rebecca Yen, Eldon Y. Li. The effect of channel quality inconsistency on the association between e-service quality and customer relationships. Internet Research, 21(4):458-478, 2011. [doi]
@article{LiaoYL11,
title = {The effect of channel quality inconsistency on the association between e-service quality and customer relationships},
author = {Chien-Hsiang Liao and HsiuJu Rebecca Yen and Eldon Y. Li},
year = {2011},
url = {http://www.emeraldinsight.com/journals.htm?issn=1066-2243&volume=21&issue=4&articleid=1926601&show=abstract},
tags = {e-science},
researchr = {https://researchr.org/publication/LiaoYL11},
cites = {0},
citedby = {0},
journal = {Internet Research},
volume = {21},
number = {4},
pages = {458-478},
}