Ben Light. Potential pitfalls in packaged software adoption. Communications of the ACM, 48(5):119-121, 2005. [doi]
@article{Light05, title = {Potential pitfalls in packaged software adoption}, author = {Ben Light}, year = {2005}, doi = {10.1145/1060710.1060742}, url = {http://doi.acm.org/10.1145/1060710.1060742}, researchr = {https://researchr.org/publication/Light05}, cites = {0}, citedby = {0}, journal = {Communications of the ACM}, volume = {48}, number = {5}, pages = {119-121}, }