Nancy J. Lightner, Helen J. A. Fuller, Kyle D. Maddox, Nsikak E. Inyang, Dennis Lofton. Effectiveness and User Satisfaction from a Usability Evaluation of a Veterans Benefits Letter. In Vincent G. Duffy, Nancy J. Lightner, editors, Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE 2017 International Conferences on Human Factors and Ergonomics in Healthcare and Medical Devices, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. Volume 590 of Advances in Intelligent Systems and Computing, pages 287-296, Springer, 2017. [doi]