Carola Lilienthal, Heinz Züllighoven. Application-oriented usage quality: the tools and materials approach. Interactions, 4(6):35-41, 1997. [doi]
@article{LilienthalZ97,
title = {Application-oriented usage quality: the tools and materials approach},
author = {Carola Lilienthal and Heinz Züllighoven},
year = {1997},
doi = {10.1145/267505.267513},
url = {http://doi.acm.org/10.1145/267505.267513},
tags = {systematic-approach},
researchr = {https://researchr.org/publication/LilienthalZ97},
cites = {0},
citedby = {0},
journal = {Interactions},
volume = {4},
number = {6},
pages = {35-41},
}