Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models - researchr publication authors

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Ying Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent J. Hecht, Jaime Teevan. Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models. In Lun-Wei Ku, Andre Martins, Vivek Srikumar, editors, Proceedings of the 62nd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers), ACL 2024, Bangkok, Thailand, August 11-16, 2024. pages 11100-11115, Association for Computational Linguistics, 2024. [doi]

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