Grace T. R. Lin, Chia-Chi Sun. Factors influencing satisfaction and loyalty in online shopping: an integrated model. Online Information Review, 33(3):458-475, 2009. [doi]
@article{LinS09-3,
title = {Factors influencing satisfaction and loyalty in online shopping: an integrated model},
author = {Grace T. R. Lin and Chia-Chi Sun},
year = {2009},
doi = {10.1108/14684520910969907},
url = {http://dx.doi.org/10.1108/14684520910969907},
researchr = {https://researchr.org/publication/LinS09-3},
cites = {0},
citedby = {0},
journal = {Online Information Review},
volume = {33},
number = {3},
pages = {458-475},
}