Examining E-Commerce Customer Satisfaction and Loyalty: An Integrated Quality-Risk-Value Perspective

Mei-Ju Lin, Wei-Tsong Wang. Examining E-Commerce Customer Satisfaction and Loyalty: An Integrated Quality-Risk-Value Perspective. J. Org. Computing and E. Commerce, 25(4):379-401, 2015. [doi]

Authors

Mei-Ju Lin

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Wei-Tsong Wang

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