Diane J. Litman, Julia Hirschberg, Marc Swerts. Predicting User Reactions to System Error. In ACL (Companion Volume). pages 362-369, 2001. [doi]
@inproceedings{LitmanHS01, title = {Predicting User Reactions to System Error}, author = {Diane J. Litman and Julia Hirschberg and Marc Swerts}, year = {2001}, url = {http://www.aclweb.org/anthology/P01-1048}, researchr = {https://researchr.org/publication/LitmanHS01}, cites = {0}, citedby = {0}, pages = {362-369}, booktitle = {ACL (Companion Volume)}, }