Linda Littleton. HDD: a helpdesk database. In Proceedings of the 22nd Annual ACM SIGUCCS Conference on User Services, October 15-18, 1994, Ypsilanti, Michigan, USA. pages 205-210, ACM, 1994. [doi]
@inproceedings{Littleton94,
title = {HDD: a helpdesk database},
author = {Linda Littleton},
year = {1994},
doi = {10.1145/196355.196453},
url = {http://doi.acm.org/10.1145/196355.196453},
tags = {database},
researchr = {https://researchr.org/publication/Littleton94},
cites = {0},
citedby = {0},
pages = {205-210},
booktitle = {Proceedings of the 22nd Annual ACM SIGUCCS Conference on User Services, October 15-18, 1994, Ypsilanti, Michigan, USA},
publisher = {ACM},
isbn = {0-89791-656-5},
}