Liu Liu, Panos Louvieris. Managing customer retention in the UK online banking sector. IJITM, 5(4):295-307, 2006. [doi]
@article{LiuL06:10,
title = {Managing customer retention in the UK online banking sector},
author = {Liu Liu and Panos Louvieris},
year = {2006},
doi = {10.1504/IJITM.2006.012043},
url = {http://dx.doi.org/10.1504/IJITM.2006.012043},
researchr = {https://researchr.org/publication/LiuL06%3A10},
cites = {0},
citedby = {0},
journal = {IJITM},
volume = {5},
number = {4},
pages = {295-307},
}