Listening to online reviews: A mixed-methods investigation of customer experience in the sharing economy

Fuzhen Liu, Kee-hung Lai, Jiang Wu, Wenjing Duan. Listening to online reviews: A mixed-methods investigation of customer experience in the sharing economy. Decision Support Systems, 149:113609, 2021. [doi]

Authors

Fuzhen Liu

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Kee-hung Lai

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Jiang Wu

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Wenjing Duan

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