Alfred Zhu Liu, Hongju Liu, Sean Xin Xu. How do competitive environments moderate CRM value?. Decision Support Systems, 56:462-473, 2013. [doi]
@article{LiuLX13-1,
title = {How do competitive environments moderate CRM value?},
author = {Alfred Zhu Liu and Hongju Liu and Sean Xin Xu},
year = {2013},
doi = {10.1016/j.dss.2012.11.003},
url = {http://dx.doi.org/10.1016/j.dss.2012.11.003},
researchr = {https://researchr.org/publication/LiuLX13-1},
cites = {0},
citedby = {0},
journal = {Decision Support Systems},
volume = {56},
pages = {462-473},
}