Tachen Leo Lo, Jack Peng. Capacity Analysis of PBX Systems. In David Morley, Jason G. Shane, Sue Felix, Bernard Domanski, John Boelens, Gordon R. Stauffer, Roberta S. Terkowitz, Tom Scoumperdis, H. Pat Artis, editors, 13th International Computer Measurement Group Conference, Orlando, FL, USA, December 7-11, 1987, Proceedings. pages 464-473, Computer Measurement Group, 1987.
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