Teresa Lucio-Nieto, Dora Luz González-Bañales. Exploring ITIL® Implementation Challenges in Latin American Companies. IJITSA, 12(1):73-86, 2019. [doi]
@article{Lucio-NietoG19,
title = {Exploring ITIL® Implementation Challenges in Latin American Companies},
author = {Teresa Lucio-Nieto and Dora Luz González-Bañales},
year = {2019},
doi = {10.4018/IJITSA.2019010105},
url = {https://doi.org/10.4018/IJITSA.2019010105},
researchr = {https://researchr.org/publication/Lucio-NietoG19},
cites = {0},
citedby = {0},
journal = {IJITSA},
volume = {12},
number = {1},
pages = {73-86},
}