Bei Luo, Raymond Y. K. Lau, Chunping Li. Emotion-regulatory chatbots for enhancing consumer servicing: An interpersonal emotion management approach. Information & Management, 60(5):103794, July 2023. [doi]
@article{LuoLL23-4,
title = {Emotion-regulatory chatbots for enhancing consumer servicing: An interpersonal emotion management approach},
author = {Bei Luo and Raymond Y. K. Lau and Chunping Li},
year = {2023},
month = {July},
doi = {10.1016/j.im.2023.103794},
url = {https://doi.org/10.1016/j.im.2023.103794},
researchr = {https://researchr.org/publication/LuoLL23-4},
cites = {0},
citedby = {0},
journal = {Information & Management},
volume = {60},
number = {5},
pages = {103794},
}