Zhepeng Lv, Yue Jin, Jinghua Huang. How do sellers use live chat to influence consumer purchase decision in China?. Electronic Commerce Research and Applications, 28:102-113, 2018. [doi]
@article{LvJH18,
title = {How do sellers use live chat to influence consumer purchase decision in China?},
author = {Zhepeng Lv and Yue Jin and Jinghua Huang},
year = {2018},
doi = {10.1016/j.elerap.2018.01.003},
url = {https://doi.org/10.1016/j.elerap.2018.01.003},
researchr = {https://researchr.org/publication/LvJH18},
cites = {0},
citedby = {0},
journal = {Electronic Commerce Research and Applications},
volume = {28},
pages = {102-113},
}