Jungmok Ma, Namhun Kim, Ling Rothrock. Performance assessment in an interactive call center workforce simulation. Simulation Modelling Practice and Theory, 19(1):227-238, 2011. [doi]
@article{MaKR11-0,
title = {Performance assessment in an interactive call center workforce simulation},
author = {Jungmok Ma and Namhun Kim and Ling Rothrock},
year = {2011},
doi = {10.1016/j.simpat.2010.06.008},
url = {http://dx.doi.org/10.1016/j.simpat.2010.06.008},
researchr = {https://researchr.org/publication/MaKR11-0},
cites = {0},
citedby = {0},
journal = {Simulation Modelling Practice and Theory},
volume = {19},
number = {1},
pages = {227-238},
}