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Digital by Default: The Use of Service Channels by Citizens

Javiera Fernanda Medina Macaya, André Francisco Alves, Fernando Meirelles, Maria Alexandra Cunha. Digital by Default: The Use of Service Channels by Citizens. In Ida Lindgren, Marijn Janssen, Habin Lee, Andrea Polini, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Efthimios Tambouris, editors, Electronic Government - 18th IFIP WG 8.5 International Conference, EGOV 2019, San Benedetto Del Tronto, Italy, September 2-4, 2019, Proceedings. Volume 11685 of Lecture Notes in Computer Science, pages 326-337, Springer, 2019. [doi]

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Javiera Fernanda Medina Macaya

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André Francisco Alves

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Fernando Meirelles

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Maria Alexandra Cunha

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