Robert L. Mack, Clayton H. Lewis, John M. Carroll. Learning to Use Word Processors: Problems and Prospects. ACM Trans. Inf. Syst., 1(3):254-271, 1983. [doi]
@article{MackLC83,
title = {Learning to Use Word Processors: Problems and Prospects},
author = {Robert L. Mack and Clayton H. Lewis and John M. Carroll},
year = {1983},
doi = {10.1145/357436.357440},
url = {http://doi.acm.org/10.1145/357436.357440},
researchr = {https://researchr.org/publication/MackLC83},
cites = {0},
citedby = {0},
journal = {ACM Trans. Inf. Syst.},
volume = {1},
number = {3},
pages = {254-271},
}