Dirk Macke, Tihana Galinac. Optimized Software Process for Fault Handling in Global Software Development. In Qing Wang, Dietmar Pfahl, David M. Raffo, editors, Making Globally Distributed Software Development a Success Story, International Conference on Software Process, ICSP 2008, Leipzig, Germany, May 10-11, 2008, Proceedings. Volume 5007 of Lecture Notes in Computer Science, pages 395-406, Springer, 2008. [doi]