Yunke Mai, Bin Hu 0009, Sasa Pekec. Courteous or Crude? Managing User Conduct to Improve On-Demand Service Platform Performance. Management Science, 69(2):996-1016, February 2023. [doi]
@article{MaiHP23,
title = {Courteous or Crude? Managing User Conduct to Improve On-Demand Service Platform Performance},
author = {Yunke Mai and Bin Hu 0009 and Sasa Pekec},
year = {2023},
month = {February},
doi = {10.1287/mnsc.2022.4391},
url = {https://doi.org/10.1287/mnsc.2022.4391},
researchr = {https://researchr.org/publication/MaiHP23},
cites = {0},
citedby = {0},
journal = {Management Science},
volume = {69},
number = {2},
pages = {996-1016},
}