Neil A. M. Maiden. Service Design: It s All in the Brand. IEEE Software, 27(5):18-19, 2010. [doi]
@article{Maiden10a, title = {Service Design: It s All in the Brand}, author = {Neil A. M. Maiden}, year = {2010}, doi = {10.1109/MS.2010.124}, url = {http://dx.doi.org/10.1109/MS.2010.124}, tags = {design}, researchr = {https://researchr.org/publication/Maiden10a}, cites = {0}, citedby = {0}, journal = {IEEE Software}, volume = {27}, number = {5}, pages = {18-19}, }