Applying Gamification in Customer Service Application to Improve Agents' Efficiency and Satisfaction - researchr publication authors

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Prerna Makanawala, Jaideep Godara, Eliad Goldwasser, Hang Le. Applying Gamification in Customer Service Application to Improve Agents' Efficiency and Satisfaction. In Aaron Marcus, editor, Design, User Experience, and Usability. Health, Learning, Playing, Cultural, and Cross-Cultural User Experience - Second International Conference, DUXU 2013, Held as Part of HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part II. Volume 8013 of Lecture Notes in Computer Science, pages 548-557, Springer, 2013. [doi]

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