Avishai Mandelbaum, Sergey Zeltyn. Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers. Operations Research, 57(5):1189-1205, 2009. [doi]
@article{MandelbaumZ09,
title = {Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers},
author = {Avishai Mandelbaum and Sergey Zeltyn},
year = {2009},
doi = {10.1287/opre.1080.0651},
url = {http://dx.doi.org/10.1287/opre.1080.0651},
tags = {constraints},
researchr = {https://researchr.org/publication/MandelbaumZ09},
cites = {0},
citedby = {0},
journal = {Operations Research},
volume = {57},
number = {5},
pages = {1189-1205},
}