What makes a review a reliable rating in recommender systems?

Dionisis Margaris, Costas Vassilakis, Dimitris Spiliotopoulos. What makes a review a reliable rating in recommender systems?. Inf. Process. Manage., 57(6):102304, 2020. [doi]

@article{MargarisVS20,
  title = {What makes a review a reliable rating in recommender systems?},
  author = {Dionisis Margaris and Costas Vassilakis and Dimitris Spiliotopoulos},
  year = {2020},
  doi = {10.1016/j.ipm.2020.102304},
  url = {https://doi.org/10.1016/j.ipm.2020.102304},
  researchr = {https://researchr.org/publication/MargarisVS20},
  cites = {0},
  citedby = {0},
  journal = {Inf. Process. Manage.},
  volume = {57},
  number = {6},
  pages = {102304},
}