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Einfluss von IT-Service-Management-Frameworks auf die IT-Organisation - Eine empirische Studie zu Vorteilen, Herausforderungen und Prozessen

Mauricio Marrone, Lutz M. Kolbe. Einfluss von IT-Service-Management-Frameworks auf die IT-Organisation - Eine empirische Studie zu Vorteilen, Herausforderungen und Prozessen. Wirtschaftsinformatik, 53(1):5-19, 2011. [doi]

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