Mauricio Marrone, Lutz Kolbe. Impact of IT Service Management Frameworks on the IT Organization - An Empirical Study on Benefits, Challenges, and Processes. Business & Information Systems Engineering, 3(1):5-18, 2011. [doi]
@article{MarroneK11,
title = {Impact of IT Service Management Frameworks on the IT Organization - An Empirical Study on Benefits, Challenges, and Processes},
author = {Mauricio Marrone and Lutz Kolbe},
year = {2011},
doi = {10.1007/s12599-010-0141-5},
url = {http://dx.doi.org/10.1007/s12599-010-0141-5},
tags = {empirical},
researchr = {https://researchr.org/publication/MarroneK11},
cites = {0},
citedby = {0},
journal = {Business & Information Systems Engineering},
volume = {3},
number = {1},
pages = {5-18},
}