Non-intrusive Capture of Business Processes Using Social Software - Capturing the End Users' Tacit Knowledge

David Martinho, António Rito Silva. Non-intrusive Capture of Business Processes Using Social Software - Capturing the End Users' Tacit Knowledge. In Florian Daniel, Kamel Barkaoui, Schahram Dustdar, editors, Business Process Management Workshops - BPM 2011 International Workshops, Clermont-Ferrand, France, August 29, 2011, Revised Selected Papers, Part I. Volume 99 of Lecture Notes in Business Information Processing, pages 207-218, Springer, 2011. [doi]

Authors

David Martinho

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António Rito Silva

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