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Utilizing Customers' Purchase and Contract Renewal Details to Predict Defection in the Cloud Software Industry

Niken Prasasti Martono, Katsutoshi Kanamori, Hayato Ohwada. Utilizing Customers' Purchase and Contract Renewal Details to Predict Defection in the Cloud Software Industry. In Yang Sok Kim, Byeong Ho Kang, Deborah Richards, editors, Knowledge Management and Acquisition for Smart Systems and Services - 13th Pacific Rim Knowledge Acquisition Workshop, PKAW 2014, Gold Cost, Qld, Australia, December 1-2, 2014. Proceedings. Volume 8863 of Lecture Notes in Computer Science, pages 138-149, Springer, 2014. [doi]

Authors

Niken Prasasti Martono

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Katsutoshi Kanamori

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Hayato Ohwada

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