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Development of an Evaluation Approach for Customer Service Interaction Models

Hisashi Masuda, Wilfrid Utz, Yoshinori Hara. Development of an Evaluation Approach for Customer Service Interaction Models. In Robert Buchmann, Claudiu Vasile Kifor, Jian Yu, editors, Knowledge Science, Engineering and Management - 7th International Conference, KSEM 2014, Sibiu, Romania, October 16-18, 2014. Proceedings. Volume 8793 of Lecture Notes in Computer Science, pages 150-161, Springer, 2014. [doi]

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Hisashi Masuda

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Wilfrid Utz

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Yoshinori Hara

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