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Mediated Communication and Customer Service Experiences: Psychological and Demographic Predictors of User Evaluations in the United States

Kate K. Mays, James Katz, Jacob Groshek. Mediated Communication and Customer Service Experiences: Psychological and Demographic Predictors of User Evaluations in the United States. In 53rd Hawaii International Conference on System Sciences, HICSS 2020, Maui, Hawaii, USA, January 7-10, 2020. pages 1-10, ScholarSpace, 2020. [doi]

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