Samia Mazhar, Paul Pao-Yen Wu, Michael Rosemann. Designing complex socio-technical process systems - the airport example. Business Proc. Manag. Journal, 25(5):1101-1125, 2019. [doi]
@article{MazharWR19,
title = {Designing complex socio-technical process systems - the airport example},
author = {Samia Mazhar and Paul Pao-Yen Wu and Michael Rosemann},
year = {2019},
doi = {10.1108/BPMJ-09-2017-0241},
url = {https://doi.org/10.1108/BPMJ-09-2017-0241},
researchr = {https://researchr.org/publication/MazharWR19},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {25},
number = {5},
pages = {1101-1125},
}