Neil McBride. Using performance ethnography to explore the human aspects of software quality. IT & People, 21(1):91-111, 2008. [doi]
@article{McBride08-1,
title = {Using performance ethnography to explore the human aspects of software quality},
author = {Neil McBride},
year = {2008},
doi = {10.1108/09593840810860342},
url = {http://dx.doi.org/10.1108/09593840810860342},
researchr = {https://researchr.org/publication/McBride08-1},
cites = {0},
citedby = {0},
journal = {IT & People},
volume = {21},
number = {1},
pages = {91-111},
}